WHEN WILL MY ITEMS BE SHIPPED?

All products are made-to-order. Production and shipping times are calculated in business days.

3D Products

Shipping Method Production Time Shipping Time
Standard Shipping 3-7 business days 6-12 business days
Fast Shipping 3-7 business days 5-10 business days

Shipping rates – USA:

  • Standard Shipping: $4.99

  • Fast Shipping: $7.99

2D Products

2D products require 2-4 business days for production and packing.

Destination Production Shipping
USA 2-4 business days 4-7 business days
International 2-4 business days 6-20 business days

Shipping rates – USA: $4.99 or $7.99, depending on the product.

SHIPPING NOTES

  • All orders include tracking information once shipped.

  • For PR (Puerto Rico), HI (Hawaii), and AK (Alaska), shipping may take 12-18 business days.

  • International orders may take 6-20 business days, depending on the destination.

  • During peak seasons or holidays, delivery may take an additional 5-10 business days.

  • Personalized/customized orders may require an additional 3-5 business days or more for artwork preparation.

  • Orders may arrive in multiple packages with separate tracking numbers.

  • Shipping times are estimates and may be affected by carriers, weather, customs, holidays, or other unforeseen circumstances.

FAQ

Can I ship to multiple addresses?

We only offer single-destination shipping. Please place separate orders for different shipping addresses.

My package has not arrived. What should I do?

For U.S. orders, if your package has not arrived after 20 business days from the order date, please contact support@artlohadvl.com with your order number and tracking information.

If your order is still within the estimated delivery timeframe, please allow additional time for delivery.

REFUND & REPRINT POLICY

We do not offer refunds or reprints when:

  • An incorrect or incomplete shipping address was provided.

  • The customer was unavailable to receive or pick up the package.

  • The package was not cleared by customs.

  • Tracking shows the package as delivered.

  • The package was delivered but subsequently lost or taken.

  • Delays are caused by circumstances beyond our control, such as natural disasters, severe weather, customs delays, or carrier disruptions.